Not WYSIWYG editor when creating content

Hi DRT,

I noticed that you have a new theme update available in ThemeBuilder that you should preview and save as so that you are working with the most recent version of your theme that will include recent bug fixes and enhancements.

If you could go ahead and update your theme and then clear all caches, let us know if that fixes the issue. If not, please report back here and we can investigate further.

Thanks!

Regards,

Thanks for the answer, but I did what you tell me and is still the same. I tried creating new content but nothing change.

Hi DRT,

Thanks very much for your patience.

We will need to investigate this issue further with your site, and most likely escalate the issue to our Engineering Team so that they can take a deeper dive into what's going on.

I'll post back here when I have additional information for you.

Thank you.

Best regards,

Hi DRT,

I have escalated your issue to our Engineering Team as a high-priority bug that we're tracking internally at DG-2769.

As soon as we have any further information for you, we'll be sure to post back here with an update.

Thanks for your patience!

Best regards,

Thank you very much! I will wait :)

Hi! may I ask if you have found wich is the problem?

Thanks!

Hi DRT,

Thanks for your patience. 

Our engineers are still investigating the problem. I'll let you know as soon as I have a status update.

Thanks very much.

Best regards,

Hi DRT,

There are two things going on with your CKeditor. The main issue is the buttons are not showing in the WYSIWYG which we've found to be a bug that our team is working on.

In the meantime, the workaround is to go into Admin > Config > Content Authoring > WYSIWYG profiles > Full HTML > Edit > Buttons & Plugins, and uncheck the "Teaser Break" button which for some reason is causing the buttons not to appear in the editor. The "Teaser Break" button is not checked, by default, on all Gardens sites.

Below is a screencast walking you through this process:

http://screencast.com/t/MO0Kg3QVlpN

The second issue is that the Safe and Filtered HTML text formats are not appearing as options in your WYSIWYG dropdown as shown here:

https://skitch.com/e-stacywray/g724c/wysiwyg

This is something that you would need to recreate, if you wish, within Admin > Config > Content Authoring > Text formats.

Please keep in mind that due to a bug in Drupal core, you will need to recreate the text formats using different names like HTML Safe or Safest HTML since a text format cannot be recreated with the same name as the original one (Safe HTML).

Do you remember, by chance, if you accidentally deleted the Safe and Filtered text formats somehow? We are trying to figure out how they would be absent from your site unless they were manually removed.

Here's a screenshot showing where they should exist: 

https://skitch.com/e-stacywray/g72au/formatos-de-texto-comunidad-rt

Hope this info helps, and let us know if you have any questions.

Thanks!

Best regards,

Thank you very much!

Fisrt Issue: Yes! Now I can see the WYSIWYG editor. THANKS :D

Second Issue: I think I have deleted it for my own. I though it was useless. lol. Why do I need it?

Thank you very much for your help!

Hi DRT,

Thanks very much for this info.

For a thorough explanation of text formats and their purpose, please see our documentation on Creating content which you might find helpful.

Thanks!

Best regards,

Is there an update to the Teaser Break bug that prevents the editor buttons from showing? I use this feature all the time, and don't want other users to have to add html to get it to work.

AH... I see that manually inserted html teaser breaks don't work... <!--break>

Hi Michael,

Unfortunately, I don't have an ETA on when this issue will be fixed; however, I have passed your inquiry onto the engineers regarding this bug that we're now tracking at DG-2814.

When I have an update regarding the status, I'll post back here within this thread.

Thanks very much.

Best regards,