Site very slow impossible to work on.

All mine have been fine, even the forum site.

Hi lynksnap,

We are in the process of resolving the problem as I explained with regard to your first post.

I can assure you that our team is actively doing everything they can to remedy the situation as fast as possible which does include constant monitoring of numerous factors and variables that impact performance.

We do appreciate your continued patience, and we'll be sure to keep everyone posted on the situation.

Thanks!

Regards,

Hi there,

A small subset of customers were impacted by an overburdened database cluster which affected site performance.

Resources have been allocated to take pressure off those affected sites. We added servers, and things should be much better; however we see that there is more we can do to move some sites off of a crowded DB server and into less crowded servers.  

We are working towards a resolution for that as well in the coming days.

In the meanwhile, let us know if you experience any more severe performance issues.

Thanks very much.

Best regards

Dear Stacy,

Okay I'm done.  

I have read the forums going back for the last two weeks and indeed the last year.  I have acertainted that the consistant issues with server speed/capacity have resulted in thousands of hours of wasted productivity in both the Europe and US.   

The sheer number of complaints around slow server speeds is staggering and the tail chase approach the solving these issues is disconcerting.

I had intented to try out this platform to see if we could use it to generate fast simple sites for clients who needed quick pages for ad campaigns.    It is obvious that  we cannot.  

Drupal Gardens is not yet ready for real commercial use and I could never attach our company's reputation to it.  

Our clients are never interested in excuses, just results.  

Since purchasing the basic annual subscription two days ago,  I have not been able to use the platform because of persistant server overcrowding and related speed issues.  

While I have appreciated the positive sounding reports on progress the fact is that the DG system has been impossible to use and that presents an unworkable situation for us at LynkSnap.

Please initiate a refund for the annual subscription that my company purchased earlier this week.  

If refunding our CC is problematic.  There is an Acquia office here in Portland and I'd be happy to send someone around to pick up a check.

I await your confirmation.

Kind regards,

Jeff Lorton

VP Sales & Development

LynkSnap Mobile Solutions

http:lynksnap.com

503.550.4272

Jeff,

We're sorry we weren't able to make your Drupal Gardens experience a positive one during your time with us. Our goal is to deliver the best Drupal web site publishing experience possible, and sometimes we can fall short of that goal. Our policy is to publicly acknowledge when we've experienced problems delivering the Drupal Gardens service, hence our forum posting under Important Announcements from last Friday, February 3, 2012 (with updates from over the weekend).

We will address the performance issue impacting affected sites as quickly as we can, and hope we will have an opportunity to earn back your business in the future.

Our Support team will contact you shortly with regards to cancellation of your account.

Kind regards,

Gary Wu | Drupal Gardens Product Manager