Managing billing information

You can be billed for your Drupal Gardens websites monthly, or you can pay for your websites a year in advance.

Depending on your choice, you'll either be charged automatically each month for monthly subscriptions, or at the beginning of each year for your yearly subscriptions. As long as your credit card is current and valid, no further action is required in order for your subscription to renew.

Important: All paid sites listed on your My Sites page are billed to the same credit card on file. If you want to use different credit cards for each of your sites, either create a new account for each site, or transfer site ownership  to another existing account.

Credit card expiration

If your credit card is close to its expiration date, we'll send an email to the site owner account with a reminder to update it.

If your credit card expires and subscription payments become due, we'll email the site owner account to update their billing information. If we cannot obtain a valid credit card after three email attempts, your websites can be suspended until we can collect any overdue payments. Site subscriptions cannot be canceled until all payments are reconciled.

After expired credit cards are updated, any payments that are due are usually deducted within 24 hours.

For more information about billing issues and accounts, see the Drupal Gardens Terms of Service.

Changing your billing/payment information

To change your billing information, such as your name, address, or credit card, complete the following steps:

1. Log in to Drupal Gardens at www.drupalgardens.com.
2. To access your account on Drupal Gardens (this is different than your account page on your site), click the Hello your_username link.
3. Click the Edit my billing info link and make your changes.

   

4. Click Continue, and then click Confirm.

Viewing past bills and downloading your invoices

To access your bills and download your invoices, complete the following steps:

1. Log in to Drupal Gardens at www.drupalgardens.com.
2. To access your account on Drupal Gardens (this is different than your account page on your site), click the Hello your_username link.
3. Click on the View billing history link.

The billing history page lists all your invoices for all your sites.

Note: If you want to access your Billing history from one of your sites on Drupal Gardens, then click on the My sites link at the top right. This will bring you to the main Drupal Gardens site where you can follow step 3 above.

‹ Using analytics variables up Using Mollom to prevent spam ›