Frequently Asked Questions

Drupal Gardens is an easy-to-use service for creating and hosting powerful and beautiful social websites using Drupal 7, the most powerful and flexible open-source social publishing system. For more information, see Getting started with Drupal Gardens.

Acquia helps people and companies use Drupal to successfully meet their website development needs. They do this by providing products, hosting platforms, services, and technical support for the Drupal social publishing system.

Drupal Gardens pricing is based on the features that you require and includes a free Starter subscription that allows you to try Drupal Gardens and ensure that it meets your needs.

For information about our different subscription levels and their prices, see the Drupal Gardens Pricing page.

Drupal Gardens is tested with and supports several current web browsers. For the complete list, see Supported web browsers.

If you have a Basic subscription or higher, yes you can! Your Drupal Gardens website starts with a drupalgardens.com URL (for example, mysite.drupalgardens.com), but you can change the URL to any domain that you own (such as mysite.com).

For information about how to add a domain name to your website, see Adding custom domains to your site.

We've designed the ThemeBuilder to be flexible enough to create most themes. So while you can't upload an existing theme, you should be able to recreate it with the ThemeBuilder. If there are certain things you can't do, please let us know in the Drupal Gardens forums.

Yes, you can duplicate your site and use it as a template for a new site. Duplicating a site will copy theme, saved themes, modules, and settings. Users who have either the Site Maintainer or the Administrator role will be copied, along with the content that they created.

Yes. Even though your website is hosted and managed using Drupal Gardens, it doesn't mean that the website is forever locked inside of it. You can export your website to a site archive file, which you can then use to host your site locally or on another hosting service, such as Acquia Cloud.

For more information about how to export your website and what the export of your website includes, see Exporting your site.

No. Although you can create new websites using Drupal Gardens, you cannot import existing Drupal websites into Drupal Gardens, regardless of where they were originally created (including site archive files created by Drupal Gardens).

No, you cannot install additional modules for your website. For information about why Drupal Gardens has this restriction, see Adding features to your site.

Drupal Gardens does not provide FTP access to its users. To upload files to your website, you must manually add files to your content nodes by directly editing them. If you need to download the files associated with your website, create a site archive file. For more information, see Exporting your site.

Please see our Pricing page to see pricing for the Drupal Gardens subscription plans. All pricing is per site.

Each subscription that you purchase applies to a single Drupal Gardens website.

For example, if you have mysite.drupalgardens.com and myothersite.drupalgardens.com and you want them both to have a Basic subscription, you would need to purchase two Basic subscriptions — one for each website.

Log in to Drupal Gardens, and then click the My sites link in the admin menu.

My sites link

On the Site manager page, click the Upgrade link for the site that needs a subscription.

Upgrade link

If your site is using a Basic subscription or higher you can assign up to five of your own custom domains to your website. To assign more than one custom domain to your website (up to the maximum of five custom domains), just make a request to Drupal Gardens support.

For information about adding custom domains to your website, see Adding custom domains to your site.

You can view your past bills and invoices on your Drupal Gardens user account page. To view step-by-step instructions on how to access this information and see videos that demonstrate how to access your bills and invoices, see Managing billing information.

You can pay for your Drupal Gardens sites with a major credit card.

You can pay for your site on a monthly basis and your credit card will be charged at the beginning of every month. You can also pay for your site a year in advance.

Yes, you'll be charged every month for monthly subscriptions and at the beginning of every year for yearly subscriptions. As long as your credit card is current and valid, you don't need to act in order for your subscription to renew. If your credit card is near its expiration date, you'll get an email reminding you to update it.

When the pricing takes effect, you can upgrade your site to a higher subscription plan at any time. If you upgrade in the middle of your monthly or annual term, you will be charged at a prorated amount of the higher plan for the remainder of the term. Visit your My Sites page and click Upgrade to start the upgrade process.

You can change your billing information by signing in to Drupal Gardens and clicking your username in the admin bar.

For more information about editing your billing information, see Managing billing information.

The Unlimited plan gives you a site without limits on your storage or bandwidth, as long as you don't use your Drupal Gardens site as a file server.

When you reach your website's subscription limit for site members, your users will see a message telling them that the site administrator must approve their registration before they can join. The user appears on your People page as a blocked user. After you upgrade your subscription to have a higher member limit, you can unblock any users that tried to join.

When you reach your website's subscription limit for webform responses, your site visitors will be able to submit new webform responses, but you won't be able to see the responses until you upgrade to a higher subscription.

Yes, you can cancel both monthly and annual subscriptions, but we do not offer refunds for any time which remains after your cancellation request is processed. After you cancel your subscription, your website is downgraded to a Starter site.

For step-by-step procedures to cancel your subscription, see Subscriptions.

All sites in a single Gardens account are billed to the credit card on file. If you want to use different credit cards for each of your sites, either create a new account for each site or transfer site ownership  to another existing account.

Yes, and you can do it yourself as long as your Drupal Gardens website is a Starter site.

If you're paying for a Basic or greater Drupal Gardens website, you'll need to contact Support to transfer the website for you and verify billing information.

For more information, see Site ownership transfer.

Since all sites in a single Gardens account are billed to the credit card on file, you have to either create a new account for each site or transfer site ownership to another existing account.

If you can't find the information that you need in this FAQ, go to the Pricing and billing question form to send us your questions.

If you (as the site owner account) don't log in to your Starter website for 85 days, Drupal Gardens will save a copy of your website as a site archive file and then permanently delete your website from Drupal Gardens.

For more information, see Starter site limitations.

If you have any questions regarding the Drupal Gardens inactive free site policy, or feel that you are receiving email notifications in error, please contact us at http://www.drupalgardens.com/contact.

Sign up for an account on DrupalGardens.com, and then submit a partner application to the Drupal Gardens Partner directory. Be sure to upload images from your best work and highlight your experience with Drupal Gardens. We'll review your submission and publish your page to the directory.

No, there is no fee to join the program.

We review submissions to ensure that they're relevant, that they demonstrate some familiarity with the Drupal Gardens service, and that they don't contain spam or offensive materials. We encourage you to showcase work that you have already built in Drupal Gardens.

Most importantly, you can attract new business for your web services firm. You can also get advanced notification and access to new features in Drupal Gardens as they become available.

Creating a listing in the directory gives prospective clients another way to find your firm. If you're like most web services firms, you have a beautiful website, but you have a hard time getting qualified leads to visit your website. The partner directory is here to help prospective clients find your work and learn how you can help them build a great website with Drupal Gardens.

If you find a firm that you like and would like to consider hiring them for a project, or just want to learn more about the firm, you'll find their contact information on their dedicated partner page. Please contact them directly; they would love to hear from you.

When you're ready to hire a firm to work on your website, the transaction is between you and the firm. Since it's a peer-to-peer engagement, service providers and clients should evaluate one another closely, as relationships are between the two parties. The Drupal Gardens Partner directory is simply a place for clients to meet firms — once connected, everyone else is on their own.

Any service provider is free to create a page in the Drupal Gardens Partner directory. We review the submissions prior to posting, but do not make any warranties or guarantees about the quality of the firm's work. If you suspect fraud or dishonest behavior (such as displaying work that isn't theirs) please let us know, and we will investigate.

We do not offer a partner reseller program for Drupal Gardens. You can purchase a website on behalf of your client and bill them yourselves. Alternatively, you can build a website for your client first, and then upgrade the website to a paid account upon delivery.

One of the best ways to increase your visibility is to participate in the Community Forums. We encourage potential customers to use the Forums to research prospective service providers and evaluate their technical prowess. We're exploring community rewards programs in the Forums (including badges for participation) to help our partners increase their visibility within the Gardens community.

You can submit additional questions about Drupal Gardens and our partner directory on the Services page in our Community Forums.

The Drupal Gardens Partner directory is separate from the Acquia partner program and a firm can join both programs and be listed in both directories, if they so choose. For more details, see http://acquia.com/partners.

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